Questions
What you may want to know
What guests ask most before booking and during their stay.
Booking and payment
How do I book?
Directly on this website. You choose the dates, see the full price and pay online.
How do I pay?
Payment is electronic and is made as part of the booking.
Is there a security deposit?
Depending on the platform you book through, a security deposit may apply. It is returned after checkout, according to the rules of the booking.
Can I change my dates or extend my stay?
Yes. You make the request through the digital channels.
Arrival and access
Is there a front desk?
There is no traditional front desk. Check-in is digital and your access codes arrive by email after payment.
What do I receive after paying?
By email: your booking confirmation, check-in instructions, the access code for the condominium, the code for your apartment and useful information for your stay.
How does checkout work?
Checkout is online. You receive automatic reminders before departure time.
During your stay
What if I need help?
Help is available 24 hours a day, every day, through a virtual assistant. When needed, a team in Salvador takes over.
How does cleaning work?
The housekeeping team takes care of cleaning, fresh linen and amenities. They work every day from 8 am to 4 pm.
Is there Wi-Fi?
Yes. The network is dedicated and the internet connection has a backup line.
What about security?
There are cameras in the common areas, electronic access control, smart locks on the apartments and periodic security rounds.
The place
Where is it?
In Boca do Rio, Salvador da Bahia, Brazil.
What is a lodging condominium?
Private apartments in one building, with digital check-in, code access and no traditional front desk.
Did not find what you were looking for?
Get in touch with us. Help is available every day.
